Notice of Privacy Practices

To learn more about how Senior Preferred uses and protects your personal information, please read our Notice of Privacy Practices. You may print a copy for your records or request a copy by calling Customer Service at (800) 394-5566. You can view additional contact information here.

Website Privacy

The claim and benefit information contained within the Member Login and Provider Directory is updated daily to provide you with the most current information possible.  While Senior Preferred has endeavored to make sure the information contained in this site is accurate, we cannot guarantee application of benefits until we receive and process your claims.

Information Automatically Collected and Stored 

When you browse through any web site, certain personal information about you can be collected. We automatically collect and store the following information about your visit:

  • the name of the domain you use to access the Internet (for example, aol.com, if you are using an America Online account);
  • the date and time of your visit;
  • the pages you visited; and
  • the address of the web site you came from when you came to visit.

We use this information for statistical purposes and to help us make our site more useful to visitors. Unless it is specifically stated otherwise, no additional information will be collected about you.

Information Collection and Use 

Senior Preferred will not sell, share, or rent your information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website. 

Personally Provided Information 

You do not have to give us personal information to visit our web site. If you choose to provide us with additional information about yourself through an e-mail message, form, survey, etc., we will only maintain the information as long as needed to respond to your question or to fulfill the stated purpose of the communication. These communications are protected by the Privacy Act that restricts our use of them, yet permits certain disclosures. 


A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies are used to identify members so they don’t have to enter a user ID and password upon each visit. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. Cookies enable us to track and target the interests of our users to enhance the experience on our site.

Log Files 
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. 

We will share demographic information only within our organization limited to the minimum necessary.

This web site contains links to other sites. Please be aware that Senior Preferred is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. 

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.


This webpage was last updated on September 28, 2016.