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By phone

Call (800) 394-5566 or (608) 881-8275

A customer service representative is available to assist Senior Preferred members Monday through Friday from 8 a.m. to 8 p.m. In addition, from October 1 through February 14 we are available Saturday and Sunday from 8 a.m. to 8 p.m.

We can schedule a time for you to meet with a representative to review our plan options. For people who are deaf, hard of hearing or speech impaired, please call TTY/TDD 711 or toll free (800) 877-8973, or you may call through a video relay service company of your choice.

By Email or Member Login

We care about keeping your information private. Since email is not always secure, we prefer you use email to ask general questions only.

You can reach us by email at: hpcustomerservice@gundersenhealth.org.

To speak with Customer Service about your personal health information, please contact us by phone or log in to our secure member login. Members who log in can also view explanation of benefit (EOB) statements and other confidential member information. Please visit our member​​ login to create an account.

By Mail

You can also send correspondence by mail or fax to:

Senior Preferred

1900 South Avenue  (NCA2-01)

La Crosse, WI 54601

Fax

(608) 775-8091

To review our Nondiscrimination Notice - click here.


Translation Information


Multi-language Interpreter Services

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-394-5566 (TTY: 711).

Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-800-394-5566 (TTY: 711).

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-394-5566(TTY:711)。

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-394-5566 (TTY: 711).

Arabic: م قر ) 711 م قرب ل ص تا .ن اجم لاب ك ل رف اوت ت ةی وغ ل لا ةدعا سم لا ت امدخ ن إف ،ةغللا رك ذا ث دح تت ت نك اذإ :ةظوح لم .(1-800-394-5566 :م ك ب لاو م ص لا ف تاھ

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-394-5566 (телетайп: 711).

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-394-5566 (711)번으로 전화해 주십시오.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-394-5566 (TTY: 711).

Pennsylvania Dutch: Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-800-394-5566 (TTY: 711).

Laotian: ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວ ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫ ຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-800-394-5566 (TTY: 711).

French: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-394-5566 (ATS : 711).

Amharic: ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 1-800-394-5566 (መስማት ለተሳናቸው: 711).

Hindi: ध्यान दें: यदद आप ह िंदी बोलते हैं तो आपके ललए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-800-394-5566 (TTY: 711) पर कॉल करें।

Serbo-Croatian: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-800-394-5566 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 711).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-800-394-5566 (TTY: 711).

September 30, 2016.