Complex Case Management (CCM)

What is Complex Case Management?

Complex Case Management helps members who have serious health problems.

How Does Complex Case Management Work?

The CCM team includes a Registered Nurse and Social Work Case Managers. They work closely with you and your caregivers to help you get the best care possible. The CCM team will help you set goals and create a plan that can help you have a better quality of life.

This program is free for health plan members.

Who Might Benefit?

  • Members who have more than one serious health problem, such as -
    • Diabetes
    • Heart Failure
    • COPD
    • AND also have other illnesses and / or Behavioral Health concerns
  • Members who have been to emergency room or in the hospital often in a short period of time

Who to Contact

If you are interested in Complex Case Management, call (886) 884-4601

Benefits are subject to health plan terms.

Diabetes Disease Management

If you have diabetes, we offer a support and education program. You'll get helpful information in the mail or we are available by phone during business hours.

If you would like to enroll, go to MyChart and send us a message, or call Customer Service.

Health Risk Assessment (HRA) Survey

Take a quick and confidential online survey to learn more about your health.

At the end of the survey, you’ll receive your risk score. You’ll also get printable results in more than 10 health risk areas. You can find immediate tips and ideas on how to improve your wellness profile with links to helpful resources related to your health risks.

Health Information

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Preventive Care and Screenings

This webpage was updated on November 20, 2019.