- (800) 394-5566
- TTY / TDD 711 or (800) 877-8973
A customer service representative is available to assist Senior Preferred members Monday through Friday from 8 a.m. to 8 p.m. In addition, from October 1 through February 14 we are available Saturday and Sunday from 8 a.m. to 8 p.m.
We can schedule a time for you to meet with a representative to review our plan options. For people who are deaf, hard of hearing or speech impaired, please call TTY/TDD 711 or toll free (800) 877-8973, or you may call through a video relay service company of your choice.
By Email or Member Login
We care about keeping your information private. Since email is not always secure, we prefer you use email to ask general questions only.
You can reach us by email at: firstname.lastname@example.org.
To speak with Customer Service about your personal health information, please contact us by phone or log in to our secure member login. Members who log in can also view explanation of benefit (EOB) statements and other confidential member information. Please visit our member login to create an account.
You can also send correspondence by mail or fax to:
840 Carolina Street
Sauk City, Wisconsin 53583
Fax: (608) 775-8091
To review our Nondiscrimination Notice - Click here.
Multi-language Interpreter Services
English: ATTENTION: We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-800-394-5566.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-394-5566 (TTY: 711).
Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-800-394-5566 (TTY: 711).
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-394-5566（TTY：711）。
This page was updated on October 4, 2017.