Your Plan Documents
To review benefit documents specific to your Senior Preferred plan, visit the Document Lookup tool and enter your member identification (ID) number, located on your member ID card.
By creating an account in our secure member portal, MyChart, you will be able to view your plan documents and Explanation of Benefit (EOB) statements. You can also request a new member identification (ID) card and submit questions to Customer Service online.
We offer information and programs to support member health. Visit our Health Information and Programs page to find healthy recipes, search for health information and learn more about our Complex Case Management and Disease Management programs.
Four times each year, we mail a newsletter to all members. It provides information to help you understand your Senior Preferred benefits. We also include health-related articles to help members learn about staying well. View the most current and past newsletters here.
If you misplaced a form and need another copy, you can call Customer Service or locate a copy here to print.
Appeals and Grievances
You, your prescriber, treating provider, or authorized representative may request an initial decision or appeal using the contact information on this page
To learn more about how Senior Preferred uses and protects your personal information, please read our Notice of Privacy Practices.
This web page was updated on October 1, 2018.