Your Plan Documents

To review benefit documents specific to your Senior Preferred plan, visit the Document Lookup tool and enter your member identification (ID) number, located on your member ID card.

Member Login

By creating an account in our secure member portal, MyChart, you will be able to view your plan documents and Explanation of Benefit (EOB) statements. You can also request a new member identification (ID) card and submit questions to Customer Service online.

Health Resources

We offer information and programs to support member health. Visit our Health Information and Programs page to find healthy recipes, search for health information and learn more about our Complex Case Management and Disease Management programs.

Member Newsletters

Four times each year, we mail a newsletter to all members. It provides information to help you understand your Senior Preferred benefits. We also include health-related articles to help members learn about staying well. View the most current and past newsletters here.

Member Forms

If you misplaced a form and need another copy, you can call Customer Service or locate a copy here to print.

Appeals and Grievances

You, your prescriber, treating provider, or authorized representative may request an initial decision or appeal using the contact information on this page


To learn more about how Senior Preferred uses and protects your personal information, please read our Notice of Privacy Practices.


This web page was updated on October 1, 2018.